EPOS Sales

 If a sale is to be made using PROMMT for payment,  the sale must be processed as an account sale using the account set up in the Epos System parameters for this purpose. (Usually an    account   called PROMMT)

 On finalising the sale, the user will see the following message

  If the user answers Yes Agility will send the request to PROMMT. If successful, the user will be notified

  In the event of the request failing the message will read  “Payment Request FAILED to Send!”. 

  Whether the payment request succeeds or fails the sale is saved. It will NOT be in the delivery system but can be viewed by going to the Sales Query screen SO/EPOS Details

Clicking on the button PROMMT will display all transactions awaiting release by PROMMT. There is normally never any need to go to this screen as Agility will automatically release the sale into the delivery system for despatch.

This sale should only be accessed to check whether there are outstanding sales transactions waiting to be paid for or a payment is declined. There are several options

Edit:  Press this command to edit the email address or mobile number.

Retry:    Press this command to retry the request. Usually following an edit 

Release: If the automatic release has not released the sale but the PROMMT web look up shows that payment has been made press this button to release the sale to   the delivery system

Abandon: Use to abandon a sale if payment is not received

If a payment has been declined through PROMMT the transaction will be highlighted in red.

Account Payments

Agility can also take payment from an account customer through PROMMT. When processing payment select the option PROMMT

The following information is displayed as held for the account holder

Pressing confirm will send the payment request to the customer.

The payment will not appear on the customer account until PROMMT confirm that it has been processed. Agility will update the account automatically. You can view any PROMMT payments that have not been processed by the customer or declined by clicking on the SHOW PROMMT button on Browse Customers.

As with sales through EPOS you have exactly the same options to Edit, Retry, Release or Abandon.

Customer Statements

It is also possible with PROMMT to generate a link to a payment request when printing statements. To set this up for a customer select the ‘Print PROMMT URL on statement’ option on the accounts tab of the customer record. If you do not have this option, please request upgrade to the latest version.

You will need to edit the email options for the statement. Go to File/Printing/Email Print Set Up and select Statement from the Document Type list

You will see a merge list appear with one option PROMMT URL. Place the cursor in the message at the point where you wish to insert the URL details and then double click on the option PROMPT URL in the merge list. This will insert this item in the message as you can see above. An example of the message that will appear in the email is. 

You can click on this link https://prommt.com/CykACQWe to pay the full balance due.

If you wish to print the URL on the statement document as well please contact Agility Support to amend your statement document.

Please note that when running statements you must now also enter your user identity.