WHAT TO DO IF AN INCORRECT PAYMENT HAS BEEN TAKEN (Session still open)

If the till session is still open (a cash up has not be performed), follow the below procedure. 

Do the same as if taking a payment, from the till select Receipts\ Receive Account Payment.

Select the same Pay Type as the original transaction.

 

After inputting the Account name, in the Amount field, record a minus value so if the original payment was for 231.35 then enter -231.35

Then click Save.

The following message will appear

Select OK

Click SAVE

The cash matching screen now shows both the payment and credit

Click both amounts so that they move to the Selected column, the click MATCH

Click Yes

The payment has now be matched to 0. You can go to Sales/Browse Customers, search for the Customer’s Account and click details. The total will no longer include the payment.

WHAT TO DO IF AN INCORRECT PAYMENT HAS BEEN TAKEN (Session is closed)

If the till session is closed (a cash up has been performed).

Go to Sales/Browse Customers and search for the Customer’s Account, and then click the Details button

Change the drop down so that it says Payments, and then tick the Show Matched Transactions box:

Then select the row with the payment that needs to be cancelled. Click the DeAllocate button:

Then click Yes to the below message:

Click OK:

Then click on Cancel Payment 

And click Yes on the prompted message:

Change the date to the date when the payment was originally taken and click OK (for example if the payment was taken 7 days before, then the date should be inputted as 12/01/2022:

If the original invoice was a split transaction, go to Sales/Ledger Maintenance/Cash Matching, and search for the Customer Account.

Find the split invoices and match them against the original invoice.

In the example below, the original invoice of €309.96 has been selected, and the two split transactions of -30.08 and -279.88 are also selected. Then the MATCH button would be clicked, and the Match Total will equal zero:

If the invoice was not a split transaction, it will still need to be matched to remove these from the customers view. To do this, go to Sales/Ledger Maintenance/Cash Matching and search for the Customer’s Account:

Scroll to the bottom to the two transactions, and click each amount so that it moves to the Selected column and the Match Total equals zero:

Click Match and say Yes to the Complete Match prompt.