Images - Why are Images not changing?

Images - Why are Images not changing?

Introduction

Images in Agility Professional can be overwritten.  A new image will replace the old image, if the name and file type is correct. If you find images not being overwritten, follow the steps below to check everything is correct. For a full introduction to image in Agility Professional and how to set them up, see the main image article: Agility Images

How do I see images assigned to a product?

You can see the images assigned to a product through Agility Pro interactive reports.
Tools > Interactive SQL Queries

 
Paste the following code into the Interactive query window and change <stockcode> to the stock code you wish to see the images for.

  1. select * from acocmp1.stkpict_url 
    where stkcode = '<stockcode>'

Simply paste the URL in a web browser (microsoft edge, chrome or any other) to view the image. 

Why would an image not change?

Timing

The images are uploaded to the Amazon bucket and synchronised with Agility every night at 10pm. You should see changed images the following morning. 

Image Naming Convention

The image name may not match the proper convention. If it does not, the software will not find it. See the main image article for the image naming convention: Naming Convention

Different File Types

Different image file types are supported. The supported file types being: JPG, PNG, .JPEG. However, ABC.JPG is a different to ABC.JPEG. To change an image, use an image of the same file type. 
ie. ABC.JPG --> ABC.JPG
​

The images is still not changing?

If the image still isn't changing, please send us a ticket to helpdesk@agility-software.com and we'll investigate.



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