Troubleshooting - Maximum Number of Users

Troubleshooting - Maximum Number of Users



If you've experienced this error message above, this can happen for a number of reasons that we will cover in this article

1. The Maximum Number of Users has matched the Number of Licenses

The first instant fix, is to simply log a user out. Exit the application you're in and return to the homescreen, this will take a license away and free a spot for a new user / device.


2. A Risidualing User is stuck due to Networking Issues

This is something we've experienced in our testing, however even with many hours of trying to counteract it, we cannot completely prevent this from happening. However, if it does, it's very simply to undo. Relog into the apps as the user that lost connection, and the session will continue without any license issues, allowing you to logout if you wish and free up a spot.

To find out which user is logged in, you can run the following report, which will tell you the Username and the App they are currently logged into.

(04.999) Current Agility Assistant Sessions

3. The apps have received a major update

It's very rare that this will happen going forward from this article published date, as we're very happy with how this system is performing. However, if you see this message and the top 2 fixes do nothing, please make sure you're up to date by checking the Google Playstore (as sometimes Google doesn't send any notifications, annoying!)


4. Networking Connection was Lost

Another very rare issue, but in the time from selecting the app to logging in, there is potential to lose network connection. We have a number of measures to counteract this, however if you experience this. Head back to the home menu and re-select the app. Agility Assistant will automatically re-establish connection for you (you'll know when it has as it may flash white!) and you can continue usage as normal

If none of the above work, please contact support : helpdesk@agility-software.com


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