Using the Helpdesk & Knowledge Base

Using the Helpdesk & Knowledge Base

The Helpdesk and Knowledge Base can be accessed via this link https://agility.zohodesk.com/portal or via the Help menu within Agility Pro:


Once on the Helpdesk Portal, you can access the Knowledge Base by clicking on the Knowledge Base link, or articles can be searched for using the Search articles search bar:


Recently posted articles also appear on this homepage.

Once on the Knowledge Base page, articles are grouped by product and can easily be navigated between. New articles are constantly being added, if there is any information you require that you can't find - feel free to raise a ticket mentioning this and we will look to create an article if possible. 


If an article cannot be found for your issue, you can submit a ticket directly from the Helpdesk Portal. To do this, click on the + button and then click Submit a ticket:

You will then be prompted to either Sign In or Sign Up. If you have already signed up and forgotten your password, you can also Reset your password here:


As you type in the issue, the suggested articles on the left will update with potentially relevant articles for your issue:

When submitting a ticket, please include as much information as possible and a screenshot of any error messages or relevant information. How to take a Screenshot of error messages/issues

Once the ticket has been submitted, you can view this ticket and any other submitted tickets by clicking on the My Area button:

From here you can see and interact with any tickets you have submitted. You have the ability here to view the ticket and its status, reply to the ticket owner, add a comment, close a ticket or reopen a closed ticket if neccessary:







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